Welcome

Welcome to the Zavida Coffee® / MiniSyrup® website. Zavida is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you are assured that it will only be used in the strictest confidence and in accordance with our Security and Privacy Policy.

Copyright

Copyright and other relevant intellectual property rights exist on all content relating to Zavida's products, designs, graphics, artwork, trademarks and services on this website. The collective content included in this site, including but not limited to, text, code or graphics is copyrighted under Canadian, US, and other copyright laws, and is the property of Zavida Coffee Company Inc. Zavida and its logos are registered trademarks of Zavida Coffee Company Inc. in Canada, the US and other countries. Any use of the content of this site, including but not limited to, the reproduction, distribution, display or transmission of the content, is strictly prohibited without the authorization by Zavida.

Trademarks

All trademarks, service marks and trade names of Zavida used in this site are trademarks or registered trademarks of Zavida Coffee Company Inc.

Notice

Zavida may deliver notice to you by means of e-mail or by other reliable method through your contact information provided to Zavida Coffee Company Inc. If you have subscribed to our electronic newsletter, you may unsubscribe at any time.

Security and Privacy Policy

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online. We collect identifiable information like names, postal codes, and email addresses only when voluntarily submitted by our visitors. This information is used solely to fulfill your online orders or specific requests and will never be shared with any third party any under any circumstance.

Links to Other Websites

Our website may contain links to other websites of our affiliates. However, once you have used these links to leave our site, you should note that we do not have any control over the other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Shipping Terms

Zavida.ca offers shipping only to Canadian addresses and utilizes UPS for all Canada-wide shipments. We do not offer shipping at this time to the Yukon or Northwest Territories or Nunavut. We do not ship to Rural Route (RR) addresses or PO Boxes of any kind. If an order is placed to a Rural Route address or PO Box your order will be cancelled and a refund issued immediately. A physical address must be provided at the time of checkout. Other address restrictions may apply based on location and proximity to frequent UPS travel routes. Zavida reserves the right to cancel an order at any time based on shipping localities and related shipping costs.

We offer everyday free shipping on orders of $65 or more before tax shipped to most Canadian addresses excluding those mentioned above and other restrictions may apply.  Free shipping will be added automatically to any orders of $65 and above. If your order is below $65, you will be provided with a UPS shipping quote upon checkout prior to placing your order. 

For orders that qualify for free shipping, Zavida is responsible for any additional fees, including taxes, duties, tariffs, or custom brokerage fees. If you are charged for any of these shipping-related fees, please proceed with payment to UPS and be sure to retain your shipping receipt/shipping records. Email us at info@zavida.com and include your documentation for immediate reimbursement. 

After placing your order, you will receive an email confirmation and receipt. You can log in at any time here at zavida.ca to track the status of your order. Once your order is shipped via UPS, Zavida considers the order to be complete. You will receive an email notification from UPS including tracking information and scheduled delivery date. For shipping related inquiries, UPS can be contacted directly once you are provided with your tracking number and related information.

Questions/Comments/Concerns?

If you have any questions, comments, or concerns regarding Zavida's Terms and Conditions, please feel free to contact us and we will be happy to assist you.