ZAVIDA OFFERS STANDARD UPS SHIPPING THAT DELIVERS MONDAY THROUGH FRIDAY, EXCLUDING CANADIAN FEDERAL HOLIDAYS.

Shipping Methods  *Shipping Cost 
Standard Shipping (Orders $65 and over)  FREE 
Standard Shipping (Orders under $65) Estimate at checkout
eGift Certificates FREE

*The delivery costs displayed in the shopping bag at the time of your order will reflect your shipping charges. This information will also appear in your order confirmation email.

Shipping Restrictions

At this time, we do not offer shipping to the Yukon or Northwest Territories or Nunavut. We also do not ship to Rural Route (RR) addresses or PO Boxes of any kind.

If an order is placed to a Rural Route address or PO Box your order will be cancelled and a refund issued immediately. A physical address must be provided at the time of checkout. Other address restrictions may apply based on location and proximity to frequent UPS travel routes. Zavida reserves the right to cancel an order at any time based on shipping localities and related shipping costs.

Free Everyday Shipping

Everyday Free Shipping is valid for online orders of $65 or more in the same order. Eligible customers must select the "Free Shipping" option in the shopping bag to activate the free shipping. If you choose another shipping option, additional charges will apply. Not valid on international shipments. 

Orders are processed once payment authorization and verification have been obtained. Orders typically arrive in three (3) to seven (7) business days (Monday through Friday, not including Canadian federal holidays).

3-7 Business Day Shipping and Handling

Orders are processed once payment authorization and verification have been obtained. Orders typically arrive in three (3) to seven (7) business days (Monday through Friday, not including Canadian federal holidays).

Delays

Please note delivery of products within the estimated transit time or by the estimated delivery date is not guaranteed - this is an estimate only. These terms are defined as follows:

  • Product availability will affect when the product is shipped and thus affect the timing of delivery.
  • During the holiday season, there may be a change in scheduled parcel pickups at the warehouse. This may result in your orders arriving earlier or later than estimated.
  • During high volume order season and/or promotional events, processing may be delayed thus affect the timing of delivery.

Shipping Carriers

Orders are shipped via UPS.

Fees

If applicable, custom charges including taxes, duties, tariffs, or custom brokerage fees will be calculated in conjunction with your shipping fee and added to your order at the time of checkout so that we can complete the customs clearance procedure as soon as it arrives in your country. Your order will not be subject to any further charges.

If you are charged for any of these shipping-related fees, please proceed with payment to UPS and be sure to retain your shipping receipt/shipping records. Email us at info@zavida.com with your order number and receipt for reimbursement.

Shipping Carriers

Orders are shipped via UPS.

Fees

For orders that qualify for Free Shipping only, Zavida is responsible for any additional fees, including taxes, duties, tariffs, or custom brokerage fees. If you are charged for any of these shipping-related fees, please proceed with payment to UPS and be sure to retain your shipping receipt/shipping records. Email us at info@zavida.com and include your documentation for immediate reimbursement.

Shipments to International Addresses

At this time, we are unable to accept or ship international orders.

Parcel Forwarding Services

The use of a parcel forwarding company is accepted, however, we will not be liable for any damage, defect, or loss that occurs. We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company. Any order addressed to a parcel forwarding company is placed at your own risk. Zavida is not responsible for lost or stolen packages.

Order Status

After placing your order, you will receive an email confirmation and receipt. You can log in to your Account to track the status of your order. Once your order is shipped, Zavida considers the order to be complete.

You will receive an email notification from UPS including tracking information and scheduled delivery date. For shipping related inquiries, UPS can be contacted directly once you are provided with your tracking number and related information.

To track your order via UPS, go to https://www.ups.com/track and enter in your tracking information.

Modify & Canceling of an Order

If you would like to cancel or change your order we encourage you to email us at info@zavida.com immediately. Customer service operators are available between Mon-Fri 7:30 am - 4 pm (ET).

We'll do our best to accommodate your request. Please bear in mind that our order-fulfillment and shipping systems are designed to get orders on their way quickly and efficiently. If the status of your order still says "Awaiting Fulfillment" then we may be able to accommodate your request.

However, once your order status appears as "Awaiting Shipment," we cannot change or cancel your order, as it has entered the shipping process. Please refer to our Returns Policy below for information on returning or exchanging items you have ordered.

Please note: If you cancel an item that qualified you for a promotion or free shipping, you may no longer receive that discount or promotion.

Return Policy

If you are not completely satisfied with a Zavida purchase for any reason, please contact customer service prior to returning your order. Products must be returned in new and undamaged condition. Items purchased on Zavida.ca may be returned by mail, 30 days of your receipt.

It’s important to note that original shipping costs and the return shipping costs are not covered by Zavida Coffee Company Inc. when sent back, so we suggest using your local post office for the best service and tracking ID.

Zavida PERKs points associated with all refunds will be removed when the refund transaction is processed.

Accepting Returns

Please note, all returns are subject to validation and approval at Zavida’s discretion, prior to shipping the return parcel. Zavida monitors return activity by customers for abuse, and if we detect what we consider to be excessive or potentially fraudulent return activity from a customer, that customer may be notified in writing that Zavida will no longer accept any returns from that customer, with or without a receipt.

When you return your new and unopened Zavida purchase by mail and we receive it within 30 days of purchase, you will receive a full refund in the form of online store credit for the item which may be redeemed at Zavida.ca.

We will not offer replacements or refunds for orders or items that are reported missing or damaged that we reasonably believe to have been delivered to a parcel forwarding company.

Late Return

Items shipped to Zavida outside of the returns window, not in new and/or undamaged condition, without an original packing slip, or not purchased at Zavida.ca, may not be credited back or returned to you.